Frequently Asked Questions | Coastal Adventure Co

Got questions? We've got answers. Here's everything you need to know about Coastal Adventure Co and how we help you get out there and live the dream. If you can't find what you're looking for below, flick us a message and we'll sort you out.

What is Coastal Adventure Co all about?

We're an Australian online retailer built for coastal and bush adventures. From camping gear and 4WD accessories to SUP boards, beach bags, and SunButter skincare, we curate quality products that cover every kind of outdoor escape. Our tagline says it all: "Built for Australian Adventures."

What types of products do you sell?

We stock a wide range across beach, camp, and water categories. Think portable showers, camping chairs, swags, camp kitchen gear, SUP boards, sunglasses, Bluetooth speakers, projectors, hats, lights, fans, and coastal lifestyle accessories. Basically, if it makes your time outdoors better, we've probably got it.

Do you ship Australia-wide?

Sure do! We offer Australia-wide shipping so you can get kitted out no matter where you are across the country. Shipping details and estimated delivery times are shown at checkout based on your location.

Is there a discount for first-time customers?

Absolutely, and we're stoked to have you! Use the code WELCOME10OFF at checkout to score 10% off your first order over $100. It's our way of saying welcome to the crew.

What payment methods do you accept?

We accept major credit and debit cards along with other secure payment options available at checkout. All transactions are processed in AUD, so there are no currency conversion surprises for Aussie shoppers.

What is your returns and exchange policy?

We want you to be stoked with your gear. If something isn't right, reach out to our team and we'll walk you through the returns or exchange process. Please check the product page and our returns policy for specific timeframes and conditions before sending anything back.

How do I know which product is right for my adventure?

Each product listing includes detailed descriptions and specs to help you pick the right gear for your trip, whether it's a beach day, a bush camp, or a weekend on the water. If you're still unsure, drop us a line and we'll give you a hand choosing the best fit for your plans.

Do you have a newsletter or community I can join?

You bet! Sign up for our newsletter to get exclusive outdoor tips, adventure stories, and first dibs on new drops and deals. It's the best way to stay connected with the Coastal Adventure Co community and keep the adventure vibes rolling between trips.

Are your products suitable for glamping setups?

100%. A lot of our gear, from comfy swags and camp kitchen equipment to projectors and Bluetooth speakers, is perfect for levelling up your glamping game. With glamping growing fast among Aussie adventurers (especially the 18 to 32 crowd), we've made sure our range covers that sweet spot between comfort and the great outdoors.

How can I get in touch with your team?

We love hearing from our community! You can reach us through the contact page on our website. Whether you've got a product question, need help with an order, or just want to share a photo from your latest trip, we're always keen to chat.